Privacy Policy

Last updated: Sep 3, 2026

Hello, and welcome to Squishee City. We're a small online shop selling squishy toys and display food models, and we take looking after your information seriously.

This policy explains what we collect, why we collect it, who we share it with, and what rights you have. If anything here is unclear, please visit our Contact page for our contact details — we're happy to explain.

Squishee City ("we", "us", "our") is operated by [LEGAL BUSINESS NAME], based in Washington State, United States. We are the data controller for the personal information described in this policy.

1. Information we collect

Information you give us

  • Name, email address, phone number
  • Shipping and billing addresses
  • Order details and purchase history
  • Any messages you send us, including photos you share for a return or damage claim
  • Marketing preferences

Information collected automatically

  • IP address, device type, browser and operating system
  • Pages viewed, referring website, time spent on our store
  • Cookie and tracking identifiers (see Section 5)

Payment information We do not store your full card details. Payments are processed by our payment providers (such as Shopify Payments, PayPal or Stripe), who handle your card data directly under their own privacy policies and security standards.

2. How we use your information

  • To process, fulfil and deliver your order
  • To send order confirmations, shipping updates and tracking
  • To respond to your questions, returns and support requests
  • To send marketing emails or SMS, where you have opted in
  • To show and measure ads on platforms like Meta (Facebook/Instagram), TikTok and Google
  • To understand how our store is used and improve it
  • To detect and prevent fraud
  • To meet our legal, tax and accounting obligations

3. Our legal bases (UK/EU customers)

Where the UK or EU GDPR applies, we rely on:

  • Contract — to process and deliver your order
  • Consent — for marketing messages and non-essential cookies (you can withdraw this at any time)
  • Legitimate interests — to improve our store, prevent fraud and keep our business running securely
  • Legal obligation — to keep tax and transaction records

4. Who we share your information with

We never sell your personal information. We share it only with parties who help us run the shop:

  • Shopify — our store and hosting platform
  • Payment providers — to take payment securely
  • Order fulfilment partners and product suppliers — including DSers and our suppliers, some of whom are located outside your country (see Section 6). They receive only your name, shipping address and order details, so they can post your parcel.
  • Shipping carriers — to deliver your order and provide tracking
  • Email and SMS marketing providers — to send messages you've opted into
  • Analytics and advertising partners — Meta, TikTok and Google, as described in Section 5
  • Professional advisers and authorities — where we're legally required to disclose information

5. Cookies, pixels and tracking

We use cookies and similar technologies to make the store work, remember your cart, understand how our store is used, and measure our advertising.

We use:

  • Essential cookies — required for the cart and checkout to function
  • Google Analytics — to understand how visitors use the store
  • Meta (Facebook/Instagram) Pixel — to measure and target our ads
  • TikTok Pixel — to measure and target our ads

These advertising tools may build a profile of your interests and show you our products on other websites and apps. You can manage non-essential cookies through the cookie banner on our store, or through your browser settings. You can also opt out via your ad settings on Meta, TikTok and Google.

6. International transfers

We're based in the United States, and some of our suppliers and service providers are located in other countries, including China, where many of our products are made and posted from.

This means your name, address and order details may be transferred outside your home country, including outside the UK and EEA. Where required, we rely on appropriate safeguards such as the UK/EU Standard Contractual Clauses, or your explicit consent, to protect that information.

7. Your rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct information that's wrong or incomplete
  • Delete your information
  • Object to or restrict how we use it
  • Receive your information in a portable format
  • Withdraw consent at any time
  • Opt out of marketing (unsubscribe links are in every marketing email)
  • Complain to your local data protection authority

UK and EU customers have these rights under the UK/EU GDPR.

California residents have the right to know what personal information we collect, request deletion, and opt out of the "sharing" of personal information for cross-context behavioural advertising. We do not sell personal information. We will not discriminate against you for exercising these rights.

To exercise any of these rights, please visit our Contact page for our contact details. We may need to verify your identity before we act on your request, and we'll respond within the timeframe required by law.

8. How long we keep your information

We keep order and transaction records for as long as needed to fulfil your order and to meet our legal, tax and accounting obligations. Marketing contact details are kept until you unsubscribe. Analytics data is retained according to each provider's standard retention periods.

9. Security

We use industry-standard measures to protect your information, including encrypted connections (SSL) and secure, reputable third-party providers. No method of transmission over the internet is completely secure, so we can't guarantee absolute security — but we take it seriously and act quickly if something goes wrong.

10. Children

Our store is intended for adults. Our squishies are recommended for ages 14 and over, and our Simulation Food display models are not toys.

We do not knowingly collect personal information from children under 16 (or under 13 in the United States). If you believe a child has provided us with personal information, please contact us and we'll delete it.

11. Changes to this policy

We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top. If the changes are significant, we'll let you know more directly.

12. Contact us

If you have any questions about this policy, or you'd like to exercise your privacy rights, please visit our Contact page for our contact details.

Squishee City is operated by Folyo LLC, 522 W Riverside Ave, Spokane, WA 99201, Washington, United States.