Shipping Policy
Last updated: Sep 3, 2026
Thanks for shopping at Squishee City. Here's exactly how your order gets to you — no surprises, no fine print games.
The short version
- Processing: 1–3 business days
- Delivery: 7–20 business days for most orders
- Shipping cost: $2.99 flat rate — free on orders over $35
- We ship worldwide 🌏
- Tracking is emailed as soon as your parcel moves
Processing time
Once you order, we get to work within 1–3 business days. You'll get a confirmation email straight away, and a second email with tracking once your parcel is on its way.
Orders placed on weekends or public holidays start processing the next business day.
Delivery times
Most orders arrive within 7–20 business days after processing.
| Destination | Estimated delivery |
|---|---|
| United States | 7–15 business days |
| Canada | 10–20 business days |
| United Kingdom & Europe | 10–20 business days |
| Australia & New Zealand | 10–20 business days |
| Rest of world | 12–25 business days |
Our little guys travel a long way to reach you, which is why they take a bit longer than a next-day parcel. These are estimates, not guarantees — customs, weather and busy periods can add time.
Ordering for a birthday or Christmas? Give yourself a few weeks' runway. We'd rather you order early than wait anxiously.
Shipping costs
- $2.99 flat rate on all orders
- Free shipping on orders over $35
Your exact shipping cost is shown at checkout before you pay.
Why your order might arrive in separate parcels
If you order a few different things, they may arrive in separate parcels over a few days. This is completely normal — our products come from different fulfilment partners, so they don't always travel together.
Nothing is missing. Each parcel has its own tracking, and we'll send you tracking for each one. If one hasn't shown up after the rest have landed, get in touch and we'll chase it.
Tracking your order
You'll get a tracking link by email once your parcel ships.
Tracking can take 3–7 days to start updating after you receive it, and may go quiet for stretches while your parcel is in transit between countries. That's normal — it's not lost, it's just crossing an ocean.
Customs, duties and taxes
For international orders, any customs duties, import taxes or handling fees are the responsibility of the customer. These are charged by your country, not by us, and they're not included in your order total.
Rules vary a lot by country. If you're unsure, check with your local customs office before ordering.
If a parcel is refused or returned because duties weren't paid, we can refund the order value minus shipping costs.
Wrong or incomplete addresses
Please double-check your shipping address at checkout — we can't be responsible for parcels sent to an address entered incorrectly.
If you spot a mistake, email us within 24 hours of ordering and we'll do our best to fix it before your parcel leaves. Once it's shipped, we can't change it.
If a parcel comes back to us because of an incorrect address, we can reship it once you cover postage again.
Lost, stuck or damaged parcels
If your parcel hasn't arrived after 30 business days, contact us and we'll sort it out — a replacement or a full refund, your choice.
If your order arrives damaged, send us a photo within 30 days of delivery and we'll replace it or refund it. No hoops, no arguing.
If tracking says delivered but you don't have it, check with your neighbours and your local post office first, then get in touch — we'll help you chase it.
Order changes and cancellations
Need to change or cancel? Email us within 24 hours of ordering. After that your parcel is usually already on its way, and we can't pull it back — but our returns policy still has you covered.
Questions?
If anything's unclear or your parcel is behaving strangely, please visit our Contact page for our contact details. We're a small team and we answer properly.